by admin | Mar 12, 2012 | Uncategorized
Everyone in your hospice program should be aware of what you are measuring and the results. This knowledge will: Provide them with positive feedback about the care they are providing, an immediate “Great job!” Demonstrate the program’s commitment to quality care Let...
by admin | Mar 12, 2012 | Uncategorized
I’ve been reading and researching a lot of information regarding sales. One of the articles talked about the 10 Commandments of Sales. It made me step back and think – what would be 10 hospice principles or guidelines of sales? Here’s what I think: Be passionate...
by admin | Mar 12, 2012 | Uncategorized
Facts about hospice care are very powerful (and impressive). ALL your employees should be familiar with some of the basic national statistics related to hospice and your own hospice’s statistics. The most recent (2009) national statistics include: Number of...
by admin | Mar 10, 2012 | Uncategorized
“Biggest question: isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way?” – Jeffrey Gitomer Most hospice team members/employees (over 65% are clinical and involved in direct...
by admin | Mar 9, 2012 | Uncategorized
“Biggest question: isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way?” -Jeffrey Gitomer At the conclusion of Hospice Customer Helping Part 1, I stated that as a leader you are...
by admin | Mar 6, 2012 | news, Uncategorized
Click photo to read full blog. For the past 22 years I’ve weathered Nor’easters in New England, tropical storms in the Southeast, whiteouts in the Midwest, heat waves in the South and even earthquakes in the West. No, I’m not a meteorologist. I’m a sales coach and...
