by Admin | Mar 22, 2018 | Videos
Learn what hospices nationwide are doing to impact their census and length of stay....
by Admin | Mar 21, 2018 | Videos
Are you dedicated to building professional customer relationships which build trust and result in increased referrals? Learn how to profile customers to determine their wants and needs – watch...
by Admin | Mar 20, 2018 | Videos
Bold statements get the customer’s attention. Watch now to learn how to set call objectives, and most importantly how to develop concise but powerful initial benefit...
by Admin | Mar 20, 2018 | Blog
The Cookie Lady is Terminal…to Your Business! (Complimentary Blog) For the past 22 years I’ve weathered Nor’easters in New England, tropical storms in the Southeast, whiteouts in the Midwest, heat waves in the South and even earthquakes in the West. No, I’m not a...
by Admin | Mar 19, 2018 | Videos
Remember the airtime rule: 70% the customer; 30% the sales person. Learn how to ask the right kind of questions so the customer is sharing 70% of the...
by Admin | Mar 19, 2018 | Blog
Hospice Sales Professionals: Why is it important to know hospice? All hospice employees should have a basic understanding of the Hospice Medicare Benefit, what are covered services, who is eligible, how it is paid for, the interdisciplinary team, their role on the...
by Admin | Mar 18, 2018 | Videos
Customer personalities do enter into hospice referral decisions. Learn about four types and how to successfully interact with each type. Watch...
by Admin | Mar 17, 2018 | Videos
Learn how to earn customer loyalty and establish your hospice as the preferred provider. Watch now to learn practical ways to improve your listening...
