Hospice Marketing, Intake & Admissions Conferences, Austin hosted by Hospice Austin — May 19–23, 2025
Hosted by Hospice Austin at Westover Hills Church of Christ | 8332 Mesa Dr.| Austin, TX 78759
Is your census flat? Admissions down? Length of stay declining? Your hospice program will only succeed in the future if you take steps toward that success now.
With mergers and acquisitions on the rise, it’s challenging to compete in today’s healthcare climate. Hospice University is here to help. Our conferences can get your team engaged, give them the tools to succeed, and teach them how to stand out from the competition!
Hope is not a strategy! Join us and learn the art of selling hospice!
Training your staff for the future of healthcare should start today, not years from now. Our conferences are ideal for hospice CEOs and executive directors, directors of business development, directors of marketing, sales managers, liaisons, and intake and admissions staff and managers. Hospice University knows your opportunities and challenges.
We are here to help!
Get your team engaged, give them the tools to succeed, and learn how to stand out from your fiercest competitors with our conference series!
Hospice Marketing Professionals Conference
This three-day intensive training (Wed-Fri) will help managers and liaisons transform their sales processes in order to thrive in competitive hospice markets. Participants will learn how to increase access of appropriate patients, build more successful relationships with referral sources and improve sales techniques. Our trainings empower marketers and managers to maximize opportunities to grow your average daily census.
Who Should Attend?
- Liaisons/Account Representatives
- Directors of Marketing
- Directors of Admissions
- Directors of Business Development
- Executive Directors
- Potential Liaisons
Agenda
- 12 Ways to Grow Your Hospice
- Medicare: The Good, the Bad and the Ugly
- Medicare Advantage Plans: How to Sell with and Around Them
- The Discipline of Sales: The Sales Process
- What Do I Really Need to Know About My Customers?
- The 6-Step Physician Process
- Utilizing Home Health as an Ally
- Building Relationships with Physician Practices, Hospitals, Nursing Homes and Assisted Living Communities
- Physician Billing: Why Oncologists Are Different
- Personality Traits: Approaching Customers
Hospice Marketing Professionals Conference Rates
Early Bird* and Non-Profit: $1,299
Regular: $1,299
*Early bird rate ends April 28, 2025.
Hospice Intake Professionals Conference
Intake professionals will benefit from the comprehensive tools and resources offered during this one-day training (Monday). Our nationally recognized trainers will include results from our national “Secret Shopper” research. Learn best practices of hospice intake professionals across the nation — how to take customer calls, answer questions and follow up. Topics featured during this training include overcoming objections, creating urgency, customer service and follow up.
Agenda
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Intake’s Role in Growing Your Hospice
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Increasing Admissions: How Intake Contributes to the Sales Process
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Getting to Yes: Creating Urgency and Overcoming Objections
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Presentation Guide: What Does an Intake Professional Say to Patients and Families to Get the Appointment?
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Customer Service and the Art of Follow-up
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8 Words that Can Kill Your Agency
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Best Practices
Hospice Intake Professionals Conference Rates
Non-Profit and Early Bird*: $399
Regular: $449
*Early bird rate ends April 28, 2025.
Hospice Admissions Professionals Conference
Be proactive and learn with your team about best practices, benchmarks and innovative growth strategies that can be implemented immediately to impact referrals during our Hospice Admissions Professionals Conference (Tuesday). First impressions set the stage: Learn how to present services from our experts who have trained thousands of hospice professionals. This one-day training focuses on challenges and solutions when converting a referral. Our strategies will increase your conversion rates and customer satisfaction!
Agenda
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Admissions’ Role in Growing Your Hospice
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The Dynamics of Our Customers and Families: Personality Traits
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Getting to Yes: Decreasing Refusals
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What Do Admissions Professionals Say to Patients and Families?
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Customer Service and the Art of Follow Up
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What to Do When a Patient Has an Unclear Prognosis
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Characteristics of a Great Admissions Nurse
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Best Practices
Hospice Admissions Professionals Conference Rates
Early Bird* and Non-Profit: $399
Regular: $449
*Early bird rate ends April 28, 2025.
Attend All Week and Save!
Attend all three conferences — Hospice Intake, Admissions and Marketing — and save! Week-long rate applies to one participant for the entire week.
Week-long Conference Rates
Early Bird* and Non-Profit: $1,499
Regular: $1,799
*Early bird rate ends April 28, 2025.
Learn more: Click here to view the conference brochure.
Meals are not included. Registration is non-refundable. If you need to cancel, registration fees may be applied to a future Hospice University conference or a Hospice University annual membership.